Genuine Carers - Oxford, Garsington Road Oxford Business Park North, Oxford.Genuine Carers - Oxford in Garsington Road Oxford Business Park North, Oxford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and sensory impairments. The last inspection date here was 8th June 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
11th April 2019 - During a routine inspection
About the service: Genuine Carers is a domiciliary care agency that was providing personal care to 24 older people at the time of the inspection. People’s experience of using this service: We identified three breaches of regulations. These were in relation to safe care and treatment, recruitment and good governance. Medicines management was not always based on current best practice and the systems in place to monitor the quality of service were not always effective. There were enough staff to meet people’s needs. Staff were aware of their responsibilities to report concerns and understood how to keep people safe. We saw that risks to people's safety and well-being were managed through a risk management process. People benefited from kind and committed staff. People complimented the support received and told us they formed meaningful, caring relationships with the staff. Staff knew what was important to people and ensured people had care that met their needs and choices. People's dignity, confidentiality and privacy were respected and their independence was promoted. People received support that met their needs and was in line with care plans and good practice. People's rights to make own decisions were respected. People were encouraged to maintain good diet and access health services when required. People complimented the continuity of care provided by skilled and competent staff. People, staff and relatives were involved and felt listened to. Staff and management worked well in partnership with other agencies, social and health professionals and external organisations. More information is in the detailed findings below. Rating at last inspection: This is a newly registered service. This was the first inspection. Why we inspected: We inspected this service within 12 months of the date of registration in line with our inspection methodology. Enforcement: You can see what action we told the provider to take at the back of the full version of the report. Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good. For more details, please see the full report which is on the CQC website at ww.cqc.org.uk
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