We were unable to speak with people using the service but we looked at a recent customer satisfaction survey. In the survey people said that they were happy with the service provided by Ghyllmount Dental. One person said "All the staff are friendly and helpful." Another said "I think they have a compassionate as well as professional approach. People were keen to praise the environment "The surroundings are quite peaceful." and "It doesn't smell like a dentist." and "Very clean."

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs whilst being cared for in a clean, hygienic environment by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.