About the service:

•Gims Care Solution Limited is a domiciliary care agency.

•It provides a personal care support service to people with a mental health condition, learning disabilities, autistic spectrum disorder, dementia, physical disability, sensory impairment, older people and younger adults in their own homes.

•Not everyone using Gims Care Solution Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

•At the time of the inspection, it was providing personal care support to seven people.

•For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

•Relatives told us staff were reliable and met people’s needs safely. People were safeguarded against the risk of harm and abuse. Staff knew how to provide safe care.

•People’s medicines needs were safely met.

•Staff protected people against the risk of infection.

•The provider ensured people were supported by suitable and sufficient staff. Staff received regular supervision and they told us they felt supported.

•People’s needs were assessed before they started receiving care and were supported by appropriately trained and skilled staff.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People's care plans were person-centred. Staff knew how to provide personalised care.

•Staff treated people with dignity. People were involved in the care planning process and their independence was encouraged.

•People and relatives knew how to raise concerns and they told us the service was responsive.

•People, relatives and healthcare professionals were happy with the service and told us they found the registered manager approachable.

•The provider had effective systems and processes to ensure the quality and safety of service.

Rating at last inspection:

•The service was registered by CQC on 10 October 2017. This is the service’s first inspection since its registration.

Why we inspected:

•This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

•We made a recommendation in our inspection report, which we will follow up at our next inspection.