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Care Services

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Glen Road Medical Centre, Plaistow, London.

Glen Road Medical Centre in Plaistow, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th March 2018

Glen Road Medical Centre is managed by Glen Road Medical Centre.

Contact Details:

    Address:
      Glen Road Medical Centre
      1-9 Glen Road
      Plaistow
      London
      E13 8RU
      United Kingdom
    Telephone:
      02074763434

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-03-08
    Last Published 2018-03-08

Local Authority:

    Newham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th January 2018 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

(Previous inspection January 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Glen Road Medical Centre on 4 January 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Clinicians followed national guidelines and protocols available to them in the identification and management of severe infections such as sepsis.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Consider introducing a system to record the actions and outcomes of MHRA alerts.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
14th January 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Glen Road Medical Centre on 14 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

  • The practice proactively sought feedback from patients had an active patient participation group, it implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback.

  • Urgent appointments were available on the day they were requested.

  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.

The areas where the provider should make improvement are:

  • Ensure two recruitment reference checks are carried out for all staff prior to appointment in line with the practice policy.

  • Ensure nursing staff receive Spirometry training in providing care for patients with long term conditions, as appropriate to their role.

  • Ensure all GPs are aware of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS).

  • Consider displaying its mission statement in the reception area.

  • Ensure a system is in place to ensure Patient Group Directives (PGDs) and Patient Specific Directives (PSDs) are appropriately signed and authorised.

  • Ensure the clinical waste bin is routinely locked and secured to minimise risks to the public.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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