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Care Services

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Glenbourne Unit, Derriford, Plymouth.

Glenbourne Unit in Derriford, Plymouth is a Hospitals - Mental health/capacity specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, caring for adults over 65 yrs, caring for adults under 65 yrs, caring for people whose rights are restricted under the mental health act, dementia, diagnostic and screening procedures, eating disorders, learning disabilities, mental health conditions, physical disabilities, substance misuse problems and treatment of disease, disorder or injury. The last inspection date here was 10th September 2013

Glenbourne Unit is managed by Livewell Southwest CIC who are also responsible for 7 other locations

Contact Details:

    Address:
      Glenbourne Unit
      Morlaix Drive
      Derriford
      Plymouth
      PL6 5AS
      United Kingdom
    Telephone:
      01752763103

Ratings:

For a guide to the ratings, click here.

Safe: No Rating / Under Appeal / Rating Suspended
Effective: No Rating / Under Appeal / Rating Suspended
Caring: No Rating / Under Appeal / Rating Suspended
Responsive: No Rating / Under Appeal / Rating Suspended
Well-Led: No Rating / Under Appeal / Rating Suspended
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2013-09-10
    Last Published 0000-00-00

Local Authority:

    Plymouth

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th August 2013 - During a routine inspection pdf icon

On the day of our visit we were told that there were 33 patients staying at the Glenbourne Unit – Bridford and Harford and 14 patients were on either long term or day leave. We spoke with eight patients, 10 staff members and members of the management team. We looked at five patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Before patients received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met. Comments included: “The staff are exemplary. I rely on them to keep me safe”, “My needs are being met to aid my recovery”, “I am OK, being looked after really well”; “It’s all good. Been playing basketball today” and “I can always find a quiet place if I need to.” We observed patients and staff. We saw plenty of positive interactions taking place and patients looked relaxed and comfortable asking staff for advice or information.

There were effective systems in place to reduce the risk and spread of infection.

Patients did not express any concerns about the Glenbourne Unit’s recruitment process.

People were made aware of the complaints system. This was provided in a format that they could understand and use if necessary.

27th November 2012 - During a routine inspection pdf icon

On the day of our visit we were told that there were 42 patients staying at the Glenbourne unit on the two wards – Bridford and Harford and three patients were on leave. We spoke with 10 patients, 12 staff members including an occupational therapist and advocate and the management team. We looked at eight patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Patients who used the service understood the care and treatment choices available to them. Patients told us how they were helped to understand the care and treatment choices available to them. Comments included: “I am fully involved in my care and treatment” and “I am involved in formulating my care plan and will write on it if I don’t agree with what has been written.”

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met.

Patients we saw and spoke with confirmed that they felt safe and supported by staff at the Glenbourne Unit and had no concerns about the ability of staff to respond to safeguarding concerns.

Patients we spoke with informed us that staff met their needs in a timely manner. Everyone we spoke with were confident in the ability of staff to provide the care needed.

 

 

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