Glendale Medical Centre in Harlington, Hayes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th February 2017
Glendale Medical Centre is managed by Glendale Medical Centre.
Contact Details:
Address:
Glendale Medical Centre 155 High Street Harlington Hayes UB3 5DA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr H G Campbell & Dr M Nanavati (also known as Glendale Medical Centre) on 30 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they generally found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs, although some improvements were required in relation to the disabled toilets.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure systems are in place for training to be completed to the required level.
Take action to ensure PGD’s are signed and available for the nurses to administer travel vaccinations.
Ensure the practice complaints leaflet is updated.
Ensure the cleaning schedule is robust to minimise the risk of infection and to record completion to a satisfactory standard.
Ensure that the accessible toilet facilities meet the needs of people with an array of disabilities; this includes having the ability to call for support and assistance when required.
Consider ways to identify and support more patients who are also carers.
We reviewed the information available to us about Glendale Medical Centre on 14 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.