The provider had a process to ensure that people understood and agreed to their treatment plan. People were offered the opportunity to discuss their options with the practice manager and dentist involved. We spoke with four people who all confirmed this. One person told us “the dentist is very good at talking things through.”

We saw that care and treatment was planned and delivered in line with people’s needs. A detailed medical history was taken and regularly checked to ensure the safety of people’s treatment. The people we spoke with told us how pleased they were with the service they received. One person said “my experience here has only ever been good”. Another said “I am a nervous patient but I find them very good.”

People were cared for in a clean hygienic environment. There were effective processes to limit the risk of infection. People we spoke with told us that the building and surgeries were always immaculate.

Staff felt well supported. They told us they enjoyed working at the practice. We were told that communication between everyone in the team was very good. Staff were confident that they could raise any issue or concern and that it would be dealt with.

The provider had an effective method for assessing the quality and the safety of the service provided.