We looked at the electronic care plans of seven people who used the service. We saw that people's verbal agreement to proceed with treatment was recorded in all cases. Child records had NHS treatment forms signed by the parent or representative. We saw records of discussions with people about the treatment options available to them.

We spoke with five people who had received treatment with the dentist or hygienist. They told us they were happy with their treatment and that staff were efficient and helpful. One person said "My dentist is fantastic. He is so gentle that you would not know you had been to the dentist”.

We found that staff had received safeguarding training and understood how to protect people from abuse. They were also able to tell us who they would report any suspicions to.

People were cared for in a clean and hygienic environment. We spoke with people who used the service and they told us that the surgery was always very clean. People were not always protected from the risk of infection because appropriate guidance had not always been followed.

All staff including the dentists and dental nurses completed continuing professional development. People we spoke with told us that staff were competent and were well trained.

People who used the service, their representatives and staff were asked for their views and feedback. We saw the results of a recent survey. All of the people who responded said the service was good or excellent.