Gloucester House Medical Centre, Urmston, Manchester.
Gloucester House Medical Centre in Urmston, Manchester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th July 2017
Gloucester House Medical Centre is managed by Dr Masud Prodhan.
Contact Details:
Address:
Gloucester House Medical Centre 17 Station Road Urmston Manchester M41 9JS United Kingdom
Letter from the Chief Inspector of General Practice
We carried out our first announced comprehensive inspection at Gloucester House Medical Centre on 19 July 2016 when the practice was rated as requires improvement overall. The areas where the provider was required to make improvements related to the safe and well led domains. The full comprehensive report following that inspection can be found by selecting the ‘all reports’ link for Gloucester House Medical Centre on our website at www.cqc.org.uk.
We carried out this announced comprehensive inspection at Gloucester House Medical Centre on 25 May 2017 to check that the practice had made improvements. Improvements were demonstrated in all areas. The practice had taken action on each point highlighted at the inspection of 19 July 2016 and had introduced robust systems to address the concerns.
Overall the practice is now rated Good.
Our key findings across all the areas we inspected were as follows:
A clear leadership structure had been introduced since our inspection in July 2016. Staff said they felt supported by management and had noticed improvements in communication.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The practice had introduced and embedded a number of systems to minimise risks to patients and staff since our inspection in July 2016.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
Staff were aware of current evidence based guidance. They had been trained in the skills and knowledge they required in order to deliver effective care and treatment.
Results from the national GP patient survey showed patients were satisfied with the service, were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients who commented were satisfied with the appointment system and said they received continuity of care with urgent appointments available when required.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider should continue to make improvements are as follows :
Consider a review of care plans to ensure that patients are involved in the planning process and receive a copy of their care plan to take away.
Enhance the existing protocols for monitoring high risk medicines, uncollected prescriptions and the review of blood results to ensure they are failsafe. Introduce a plan to monitor when second cycles of clinical audit are due.
Letter from the Chief Inspector of General Practice
We carried out our first announced comprehensive inspection at Gloucester House Medical Centre on 19 July 2016 when the practice was rated as requires improvement overall. The areas where the provider was required to make improvements related to the safe and well led domains. The full comprehensive report following that inspection can be found by selecting the ‘all reports’ link for Gloucester House Medical Centre on our website at www.cqc.org.uk.
We carried out this announced comprehensive inspection at Gloucester House Medical Centre on 25 May 2017 to check that the practice had made improvements. Improvements were demonstrated in all areas. The practice had taken action on each point highlighted at the inspection of 19 July 2016 and had introduced robust systems to address the concerns.
Overall the practice is now rated Good.
Our key findings across all the areas we inspected were as follows:
A clear leadership structure had been introduced since our inspection in July 2016. Staff said they felt supported by management and had noticed improvements in communication.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The practice had introduced and embedded a number of systems to minimise risks to patients and staff since our inspection in July 2016.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
Staff were aware of current evidence based guidance. They had been trained in the skills and knowledge they required in order to deliver effective care and treatment.
Results from the national GP patient survey showed patients were satisfied with the service, were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients who commented were satisfied with the appointment system and said they received continuity of care with urgent appointments available when required.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider should continue to make improvements are as follows :
Consider a review of care plans to ensure that patients are involved in the planning process and receive a copy of their care plan to take away.
Enhance the existing protocols for monitoring high risk medicines, uncollected prescriptions and the review of blood results to ensure they are failsafe. Introduce a plan to monitor when second cycles of clinical audit are due.
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