Godswell Park provides nursing care and support for up to 45 people. At the time of our inspection there were 36 people being cared for at the home. Accommodation was provided over three floors. There were many areas where people could meet and socialise. This included a cinema where various events took place. Each bedroom was clean and people were encouraged to have the decoration and furnishings they preferred. Each room had en-suite bathroom facilities.

This inspection visit to Godswell Park took place on 20 July 2017 and was unannounced. During the inspection, we found the provider had thoughtfully designed the building, developed an ethos of strong values to enhance person centred care and deployed cohesive staff teams in an exceptional manner. We corroborated this when we toured the building and talked with people and relatives.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Godswell Park had high quality premises with a hotel-type atmosphere. The environment was clean, beautifully decorated and had stunning, well-kept and accessible gardens. There was a tranquil, warm and welcoming atmosphere throughout. We saw that people were relaxed and staff demonstrated an exceptionally caring attitude.

Food was of an outstanding standard. This included sourcing local fresh ingredients through to producing and presenting high quality food of a restaurant standard. When we discussed the quality of meals with people and their relatives, they said food was of a very high quality and we observed this during the inspection.

We found people, relatives and staff were at the heart of Godswell Park’s quality assurance programme. The management team had a wide range of systems to gain their feedback. This included multiple meetings and a variety of satisfaction questionnaires. People, relatives and staff, told us the home was highly organised and exceptionally well-led.

The provider and registered manager regularly completed multiple auditing systems and acted swiftly to address any identified issues. They had remarkable oversight of care provision, service quality and everyone's safety.

Staff worked within a highly trained team and had ample time to support individuals in a meaningful way. This was because very high staff numbers and skills mixes were deployed to provide a holistic approach to care and people's safety.

We found care records contained detailed and personalised care plans. We observed staff followed these in their extremely safe and caring approach to people's related support.

Staff followed the Code of Practice in relation to the Mental Capacity Act 2005 (MCA) and associated Deprivation of Liberty Safeguards (DoLS). We observed staff treated people as equals and individuals, offering them options whenever they engaged with them. Staff always endeavoured to enable people to maintain their independence and to make their own decisions.

Relatives told us they felt extremely well supported and encouraged to maintain their important relationships with their loved ones that lived at Godswell Park. They said the management team were excellent at keeping them informed about people's care. People and their representatives said staff worked collaboratively with them to ensure they received high standards of care.

We saw staff were responsive to each person's changing needs and adopted a revised care planning method to improve upon the support people required. We found care planning enabled staff to work in a highly personalised and holistic approach. A professional said they had found Godswell Park a wonderful home and would rate it as outstanding in all areas.

People benefited from a large ra