‘Gogomadu’ is a small family run domiciliary care agency. The service provided support and care for adults with diverse needs such as, for example, physical or mental health needs, so that they are able to continue living at home in their community. There were three people using this service when we inspected.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were safe. The needs of the people using the service were safely met. Assessments were in place and appropriately acted upon to reduce and manage the risks to people’s health and welfare. People were protected from the risks associated with the recruitment of staff by robust recruitment systems and the provision of appropriate training to all new recruits. There were sufficient numbers of staff available to meet people’s needs.

People’s care plans reflected their needs and care to be provided. Staff were caring, friendly, and responsive to people’s changing needs. They were able to demonstrate that they understood what was required of them to provide people with the care they needed to remain living independently in their local community.

People were treated with dignity and their right to make choices about how they preferred their care to be provided was respected. People’s rights were protected. People knew how to raise concerns and complaints and the provider had appropriate policies and procedures in place to manage such eventualities.

People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. There were appropriate procedures in place to support people manage their own medicines as part of an agreed care plan. There were also systems in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.

People were cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles. There was good leadership with regard to the management of the service.