Goodwin & Associates, Cockermouth.Goodwin & Associates in Cockermouth is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th October 2016 Contact Details:
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Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th July 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 25 July 2016 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Goodwin and Associates is located in the centre of Cockermouth and comprises of a reception and waiting area towards front of building, with decontamination room, an office,three surgeriesand a disabled toilet on the ground floor. On the first floor there are two surgeries, a staff room, kitchen and changing facilities. There is disabled access to the building.
Parking is available on nearby streets and in car parks. The practice is accessible to patients with disabilities, impaired mobility and to wheelchair users.
The practice provides general dental treatment. The practice is open Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5.00pm. The practice is staffed by a principal dentist (Mrs Deborah Goodwin) and four associate dentists There are also one dental therapist, nine qualified dental nurses, a practice manager, three receptionists, an administrator and a decontamination support worker.
The provider is the registered person for the practice. A registered person is a person who is registered with the Care Quality Commission to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 27 patients during the inspection about the services provided. Patients commented that they found the practice excellent and that staff were professional, friendly and caring. They said that they were always given good explanations about dental treatment. Patients commented that the practice was clean and comfortable.
Our key findings were:
26th February 2013 - During a routine inspection
We were able to speak with three people who were in the waiting room when we visited. They confirmed that the dentists, therapists and dental nurses always explained what they were going to do. Both staff and people using the practice confirmed that all consultations were conducted in private in the treatment rooms. We saw staff speaking with people in a respectful manner and staff we spoke with understood the requirements for privacy, dignity and confidentiality. We found that people were able to express their views and were involved in making decisions about their care and treatment. They told us that they were "Very happy" with the level of information they had and said they; “Received a good explanation about the treatment I needed and the excess costs.” They commented that; “Staff were extremely friendly, they always answer any questions I have fully.” The practice facilities were clean and well maintained with appropriate floor and surface coverings. We found that staff received appropriate professional development and were able to obtain further qualifications. Staff confirmed they had on going formal supervision and appraisal. The practice had attained the British Dental Accreditation Good Practice Scheme Award. This helped the practice to be aware of the nationally agreed standards of good practice. By meeting the requirements of the scheme, the practice aimed to provide the best care for people using their service.
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