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Care Services

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Goodwin Healthcare Services Ltd, Prince House, Queensway Court Business Park, Arkwright Way, Scunthorpe.

Goodwin Healthcare Services Ltd in Prince House, Queensway Court Business Park, Arkwright Way, Scunthorpe is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 17th January 2019

Goodwin Healthcare Services Ltd is managed by Goodwin Healthcare Services Ltd.

Contact Details:

    Address:
      Goodwin Healthcare Services Ltd
      Ground Floor
      Prince House
      Queensway Court Business Park
      Arkwright Way
      Scunthorpe
      DN16 1AD
      United Kingdom
    Telephone:
      01724231100
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-01-17
    Last Published 2019-01-17

Local Authority:

    North Lincolnshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

19th December 2018 - During a routine inspection pdf icon

Goodwin Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using Goodwin Healthcare Limited receives regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. During the inspection there were 30 people receiving personal care. It provides a service to adults and children.

The announced inspection took place on 19 December 2018. At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported to have choice and control over their lives. Staff supported people in the least restrictive way. Policies supported this practice. Staff had a good understanding of the Mental Capacity Act 2005 and legislation relating to children.

Staff knew how to recognise and report potential harm or abuse. Safeguarding issues raised were reported and acted upon. Incidents and accidents were investigated. Risks to people’s wellbeing were assessed and reviewed to maintain their safety and wellbeing.

There was enough staff available to meet people's needs. Training was provided to staff in a variety of subjects to develop and maintain their skills. Staff supervision and appraisals were undertaken to support staff.

People’s dietary needs were understood by staff and were met.

People were involved in making decisions about their care and support. People told us the staff were caring and kind.

People’s preferences for their care were recorded. Reassessments of people’s needs occurred as their needs changed.

Complaints raised were investigated and this information was used to help to improve the service.

An ‘on call’ system operated outside of office hours to allow people, their relatives or staff to gain help and advice, at any time. Quality monitoring checks and audits took place. Senior staff undertook ‘spot checks’ to observe how staff deliver care. People were asked for their opinions about the service provided, feedback received was acted upon.

There was an open and transparent culture promoted at the service. The directors, registered manager and staff supported local sporting events and charities. The management team worked well with the local authority and other relevant organisations and health care professionals to promote an effective service.

Further information is in the detailed findings below.

23rd June 2016 - During a routine inspection pdf icon

Headquarters is a domiciliary care agency that supports people to live in their own homes. The service provides personal care and support services to people living in North Lincolnshire. Services provided range from a few hours support several times a week, to 24 hour support every day. People who used the service included; older people, people with dementia, learning disabilities, autistic spectrum disorder, mental health needs, physical disabilities, sensory impairments, children 0-18 and

people who misused drug and alcohol. At the time of our inspection the service was providing a service for up to sixty one people of all ages.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered person’s’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the service since they had moved office location in March 2016. It is an established agency in the area.

We found staff were recruited in a safe way; all checks were in place before they started work and they received a comprehensive induction. Staff received training in how to safeguard people from the risk of harm and abuse. They knew what to do if they had concerns and there were policies and procedures in place to guide them when reporting issues of potential abuse.

We found not all staff had received training in more specialist areas, for example mental health and autism, which they may not have the skills and experience to support people with these needs..

Safe systems were in place for the administration, storage and recording of people’s medicines.

The registered manager ensured staff had a clear understanding of people’s support needs, whilst recognising their individual qualities and attributes. Staff were positive about the support they received from their manager.

Records showed people had assessments of their needs and support plans were produced; these showed people and their relatives had been consulted and involved in this process. We observed people received care that was person-centred and care plans provided staff with information about how to support people in line with their personal wishes and preferences.

Staff supported people with their nutritional and health needs. Staff liaised with healthcare professionals on people’s behalf if they needed support accessing their GP or other professionals involved in their care.

Risk assessments were completed to guide staff in how to minimise risks and potential harm. Staff took steps to minimise risks to people’s wellbeing without taking away people’s rights to make decisions.

Staff had received training in legislation such as the Mental Capacity Act 2005, Deprivation of Liberty Safeguards and the Mental Health Act 1983. They were aware of the need to gain consent when delivering care and support, and what to do if people lacked capacity to agree to it.

There was a complaints procedure in place which was available in a suitable format, enabling people who used the service to access this information if needed. The service had developed systems to review the quality of service provision and highlight areas which required further action. Action plans with identified timescales had been produced to address shortfalls.

People told us staff treated them with respect and were kind and caring. Staff demonstrated they understood how to promote peoples independence whilst protecting their privacy and dignity.

 

 

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