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Care Services

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Gorse Hill, Burnley.

Gorse Hill in Burnley is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 29th September 2017

Gorse Hill is managed by Voyage 1 Limited who are also responsible for 289 other locations

Contact Details:

    Address:
      Gorse Hill
      2 Stephenson Drive
      Burnley
      BB12 8AJ
      United Kingdom
    Telephone:
      01282438916
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-09-29
    Last Published 2017-09-29

Local Authority:

    Lancashire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th September 2017 - During a routine inspection pdf icon

We carried out an inspection of Gorse Hill on 5 and 6 September 2017. The first day was unannounced.

Gorse Hill provides accommodation and personal care for up to ten people with a learning disability. The home is set in its own grounds and is located near to local amenities. All accommodation is single occupancy, with some rooms taking the form of a small flat, with kitchen, living and bathroom areas. All bedrooms have an ensuite bathroom. At the time of the inspection there were eight people accommodated in the home.

The last inspection was carried out on 3 and 6 July 2015. Whilst we rated the service as overall “Good”, we found there were shortfalls in the implementation of the Mental Capacity Act (MCA) 2005. During this inspection, we found the necessary improvements had been made and the service was meeting all the current regulations.

People using the service told us they felt safe and staff treated them well. Safeguarding adults’ procedures were in place and staff understood their responsibilities to safeguard people from abuse. Potential risks to people's safety and welfare had been assessed and preventive measures had been put in place where required. People received their medicines safely and were supported to have a healthy diet.

Staff had the knowledge and skills required to meet people's individual needs effectively. There were arrangements in place for all new staff to complete a structured induction programme, which included the provider’s mandatory training. Staff were provided with a refresher training on an ongoing basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s healthcare needs were monitored as appropriate.

Staff treated people in a respectful and dignified manner and people's privacy was respected. People were involved in the development and review of their care plans. This meant people were able to influence the delivery of their care and staff had up to date information about people’s needs and wishes. We observed people were happy, comfortable and relaxed with staff. Care plans and risk assessments provided guidance for staff on how to meet people’s needs and were reviewed regularly. People were encouraged to build their independence skills and were supported to participate in a variety of daily activities.

The complaints procedure provided information on the action to take if a person wished to raise any concerns. People were aware of the complaints procedure and processes and were confident they would be listened to.

Systems were in place to monitor the quality of the service provided and ensure people received safe and effective care. The arrangements in place for gathering people’s views about the service were mostly informal; however, the registered manager was working to an action plan, which included the distribution of satisfaction questionnaires. The registered manager also intended to record discussion and agreements following residents’ meetings. All people spoken with were satisfied with the service and felt the management team and staff were approachable, helpful and supportive.

1st January 1970 - During a routine inspection pdf icon

We carried out an inspection of Gorse Hill on 3 and 6 July 2015. The first day of the inspection was unannounced.

Gorse Hill provides accommodation and personal care for up to ten people with a learning disability. The home is set in its own grounds and is located near to local amenities. All accommodation is single occupancy, with some rooms taking the form of a small flat, with kitchen, living and bathroom areas. All bedrooms have an ensuite bathroom. At the time of the inspection there were nine people accommodated in the home.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 19 and 20 January 2015 we asked the provider to ensure appropriate action was taken following a safeguarding incident and ensure the commission was notified in a timely manner. Following the inspection the provider sent us an action plan which set out the action they had taken to ensure the regulations were met. On this inspection we found the necessary improvements had been made.

As Gorse Hill is registered as a care home, CQC is required by law to monitor the operation of the Deprivation of Liberty Safeguards (DoLS) and to report on what we find. We found staff had completed training on the Mental Capacity Act 2005 and had access to appropriate policies and procedures. However, on arrival at the service we noted one person was walking down the road and was persuaded back by the registered manager. We noted a mental capacity assessment had not been carried out to determine if the person was able to go out safely on their own. We further noted a DoLS application had not been made which meant the person was deprived of their liberty without proper authority. You can see what action we told the provider to take at the back of the full version of the report.

People told us they felt safe and were well cared for in the home. Staff knew about safeguarding procedures and we saw concerns had been dealt with appropriately, which helped to keep people safe.

We noted there were sufficient numbers of staff on duty to support people safely and ensure that people’s needs were met appropriately.

Systems and processes were in place to ensure the administration, storage, disposal and handling of medicines was safe.

We found relevant checks had been completed before a member of staff started to work in the home. From the records seen and discussions with staff we also noted staff had completed relevant training for their role and they were well supported by the registered manager.

Staff were aware of people’s nutritional needs and made sure they supported people to have a healthy diet, with choices of a good variety of food and drink.

All people had a detailed care plan which covered their needs and any personal preferences. People were given the opportunity to discuss their care at monthly keyworker meetings.

People were able to participate in a variety of activities both inside and outside the home. We noted staff were allocated specific time on the rota to enable them to spend individual time with people.

Staff understood the needs of people and we saw that care was provided with kindness and compassion. People spoke positively about the home and the care they received.

People and their relatives told us they knew who to speak to if they wanted to raise a concern. There were systems in place for responding to complaints.

We saw there was a system of audits in place to monitor the quality of the service. People and staff were given opportunities to express their views and provide feedback on the service.

 

 

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