G & P Healthcare Limited provides personal care and treatment for adults and children living in their own homes. On the day of the inspection the registered manager informed us that there were a total of five people receiving care from the service.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff had awareness of people's health care needs so they were in a position to refer them to health care professionals if needed. Staff recruitment checks were in place to protect people from receiving personal care from unsuitable staff.

People and children had received personal care at the assessed and agreed times to promote their health and welfare.

Risk assessments were in place to protect people from risks to their health and welfare.

Relatives we spoke with said they thought the service ensured that people received safe personal care. Staff had been trained in safeguarding (protecting people from abuse) and staff understood their responsibilities in this area.

We saw that medicines were supplied safely and on time, to protect people’s health needs.

Staff had training to ensure they had the skills and knowledge to be able to meet people's needs.

Staff, in the main, understood their responsibilities under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) to allow, as much as possible, people to have effective choices about how they lived their lives.

Relatives we spoke with told us that staff were friendly, kind, positive and caring.

Relatives, and people using the service where as much as possible, had been involved in making decisions about how and what personal care was to be provided.

Care plans were individual to the people using the service to ensure that their individual needs were met, though they lacked some personal information about lifestyles to fully ensure that an fully individual service could be provided.

Relatives told us they would tell staff or management if they had any concerns and they were confident these would be properly followed up.

People and their relatives were satisfied with how the service was run and staff felt they were fully supported in their work by the registered manager.

Management carried out audits in order to check that the service was meeting people's needs and to ensure people were provided with a quality service, though robust systems were not fully in place.