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Gracewell of Woking, West End, Woking.

Gracewell of Woking in West End, Woking is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, physical disabilities, sensory impairments and treatment of disease, disorder or injury. The last inspection date here was 16th April 2019

Gracewell of Woking is managed by Gracewell Healthcare Limited who are also responsible for 20 other locations

Contact Details:

    Address:
      Gracewell of Woking
      12 Streets Heath
      West End
      Woking
      GU24 9QY
      United Kingdom
    Telephone:
      01483663623
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-04-16
    Last Published 2019-04-16

Local Authority:

    Surrey

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

11th February 2019 - During a routine inspection pdf icon

About the service:

Gracewell of Woking is a nursing home that is registered to provide accommodation and personal care for up to 60 people. At the time of our inspection there were 43 people living at the service, a number of whom were living with dementia.

People’s experience of using this service:

People were looked after and supported by a consistent, caring and well established service. People were safe because of the experienced care and effective staff. People told us they felt safe and happy at the home, one person said, “ I feel very safe here. The staff are very good.” People’s medicines were managed well and safely.

On the first floor, due to people’s high needs and severe dementia, people did not always receive high quality person-centred care. Generally people were protected from harm or risk of harm but work was still be implemented by management to ensure people were protected from the risk of falling. We made a recommendation regarding this. People’s care plans were not always person-centred or sufficiently detailed to enable staff to provide tailored care. There were plenty of meaningful activities to entertain and occupy people at the home.

People’s needs and choices were assessed and recorded. People’s rights were protected as the mental capacity act was complied with. The home itself had been built and adapted to a high standard so that people could live in clean, modern comfort.

People were cared for by kind, considerate staff who took time to chat with people throughout the day. People could take part in meetings and contribute to the organisation of the home.

Regular audits were completed by the provider to consider areas that required improvement. People and staff told us that they were supported by a kind management team.

Rating at last inspection:

This was the first inspection of this service.

Why we inspected:

This inspection was carried out in line with our inspection methdology in that we scheduled the inspection based on our previous rating.

 

 

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