People we spoke with told us staff explained all the procedures and treatments to them and respected their decisions about their treatment and care. One person said, "yes it's very good they fitted me in straight away." Another person said "all my family come here they are very flexible with appointments and always make them to suit me." We asked two people if they felt safe at the practice. They both said "yes very safe." One person said "I have no issues a good straight forward flexible service, the dentist explains everything and offers options what we get is what we agreed."

We found people received care and treatment in a clean environment with infection control measures in place which minimised the risk of infection. People we spoke with told us the practice was always clean and tidy. The provider had a system in place for gathering, recording and evaluating information about the quality and safety of care the service provided. People who used the service were asked for their views about their care and treatment. We saw staff were very helpful when people arrived for their appointments and staff were able to speak to people in their first language, such as English or Urdu.