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Granville House Dental Practice, Redhill.

Granville House Dental Practice in Redhill is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, eating disorders, mental health conditions, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th September 2014

Granville House Dental Practice is managed by Dr. Pieter Niklas Jacobus Viljoen.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: No Rating / Under Appeal / Rating Suspended
Effective: No Rating / Under Appeal / Rating Suspended
Caring: No Rating / Under Appeal / Rating Suspended
Responsive: No Rating / Under Appeal / Rating Suspended
Well-Led: No Rating / Under Appeal / Rating Suspended
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2014-09-19
    Last Published 2014-09-19

Local Authority:

    Surrey

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

3rd July 2014 - During an inspection to make sure that the improvements required had been made pdf icon

During the inspection we spoke with two dentists.

We saw that the provider had successfully addressed the three areas that they were previously found to be non-compliant with at the April 2013 inspection.

Patients were protected from the risk of abuse, because the provider had up dated their safeguarding policies and attended training in safeguarding children and vulnerable adults.

The provider had introduced written cleaning schedules which were audited. This meant that patients were protected from the risk of infection.

We saw that the provider had made available to all their patients information about the provider’s complaints procedure.

17th April 2013 - During a routine inspection pdf icon

During this inspection we spoke with three people who used the practice. We also spoke with the provider and two members of staff.

We observed that people's privacy was respected while they received their treatment. We observed staff speak to people in a polite and friendly manner.

People who used the practice said that they were happy with their care and treatment. Comments included, "The dentist always explains my treatment and the costs", "the staff were approachable", "the practice provides flexible appointments","the practice provides consistent care" and "good customer service".

There were procedures in place for the protection of children and safeguarding vulnerable adults from abuse but these did not make reference to the local authority procedures, Staff had not completed training in child protection.

We found that the practice was clean and hygienic but there were no written cleaning schedules in place .

People we spoke with said that would feel confident to raise any concerns if they needed to. The practice had a complaints procedure in place but this information had not been made available to people who used the practice.

 

 

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