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Care Services

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Grayson Home Care, 169 High Street, Boston Spa, Wetherby.

Grayson Home Care in 169 High Street, Boston Spa, Wetherby is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and sensory impairments. The last inspection date here was 5th December 2018

Grayson Home Care is managed by Grayson Home Care Limited.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-05
    Last Published 2018-12-05

Local Authority:

    Leeds

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th October 2018 - During a routine inspection pdf icon

This inspection took place on 30 October 2018 and 8 November 2018 and was announced. At our last inspection in November 2015, we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Grayson Homecare provides domiciliary care services to adults and older people with varying needs living locally to the service. The office is staffed daily to cover business hours and an out of hours phone service is also available. At the time of our inspection the service was providing personal care to 43 people.

Not everyone using Grayson Homecare receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager continued to oversee the service provided to people. Throughout discussion the registered manager demonstrated a thorough knowledge of people using the service and the staff team. The registered manager was supported by a team of office based staff and care staff who provided care and support to people in their homes.

Staff we spoke with clearly explained how they saw the overall culture and aims of the service, explaining that the support provided for people was their priority. Staff told us the registered manager always provided support and expected staff to be friendly, approachable and treat people with dignity and respect.

The registered manager had systems in place to monitor the quality of the care provided and make improvements to the quality and safety of the service. These included audits on areas covering care records and medication records.

People continued to remain safe as staff knew how to recognise and respond to concerns of ill-treatment and abuse. The provider followed safe recruitment procedures when employing new staff members. When people needed it, they were safely supported with their medicines by trained and competent staff members.

The provider followed effective infection prevention and control guidance when supporting people in their own homes. The equipment that people used was maintained and kept in safe working order and the provider undertook safety checks with people at their home addresses.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People's needs were assessed before they started using the service. Care and support plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. The plans made good use of personal history and described individuals care, wellbeing and support needs. Staff knew the people they were supporting and provided a personalised service.

People were protected from the risk of poor nutrition and staff were aware of people's nutritional needs. People were supported during visits to and from external healthcare specialists.

The provider had an effective complaints procedure in place and people who used the service and their relatives were aware of how to make a complaint.

The provider worked closely with outside agencies and other stakeholders such as commissioners and social w

4th November 2015 - During a routine inspection pdf icon

The inspection took place on 4 November 2015 and was announced.

Grayson Homecare provides domiciliary care services to adults and older people with varying needs living locally to the service. The office is staffed daily to cover business hours and an out of hours phone service is also available. At the time of our inspection the service was providing personal care to 50 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood how to safeguard people from abuse. They understood how to identify potential abuse and their responsibilities in reporting it.

The provider had a thorough recruitment process in place, although we found that some background checks had not been properly recorded.

Call planning was effective and there were systems in place to make sure calls were not missed.

Care plans contained a range of risk assessments which evidenced regular review. Staff were knowledgeable about individual people’s care and support needs.

The provider ensured people received their medication safely as prescribed.

Staff undertook a thorough induction and were supported to update their skills with a rolling programme of training. The provider demonstrated a commitment to ensuring staff were well trained.

People we spoke with were very complimentary about the service and told us the staff were skilled and caring. People said their privacy and dignity were well respected.

The provider had good links with other organisations and was proactive in supporting people to access the community.

We found that people and their relatives were involved in care planning and review. Care plans reflected people’s needs and contained relevant information.

The provider had robust complaints management procedures in place and people told us they knew how to raise concerns.

Staff expressed confidence in the registered manager. They told us they could speak openly and said the registered manager acted on what they were told.

 

 

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