Great North Air Ambulance Service, Grange Road, Darlington.Great North Air Ambulance Service in Grange Road, Darlington is a Ambulance specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 5th July 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th March 2018 - During an inspection to make sure that the improvements required had been made
Great North Air Ambulance Service is operated by Great North Air Ambulance Service. The Great North Air Ambulance Service is a charity and provides emergency and urgent care for patients across Northern and North East England. A team of doctors and paramedics deliver medical care. Clinical staff travel by helicopter air ambulance or a rapid response vehicle (RRV).
We inspected this service using our comprehensive inspection methodology. We carried out the announced inspection on 20 March 2018.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The main service provided by this service was emergency and urgent care.
Services we do not rate
We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.
Ellen Armistead
Deputy Chief Inspector of Hospitals
4th November 2013 - During a routine inspection
Due to the nature of the service provided by the air ambulance of transporting time-critically injured or ill patients to specialist trauma hospitals, Great North Air Ambulance Service (GNAAS) cannot seek the views of patients using the service at the time. The service does follow up on patient progress with the hospitals concerned and receives many thank-you cards and messages from people and their families who have used the air ambulance. The website for the Great North Air Ambulance Service also shows how this service which is entirely funded from public donations, has helped many people receive high quality pre-hospital critical care. Medicines were securely stored and monitored and there were systems in place to ensure they were checked regularly. Health and safety at the service was monitored effectively and risk assessments and checks were in place to reduce the risk of any incident or accident. The service worked well with other providers to ensure the safe and effective transfer of patients and information. The provider had quality assurance systems to ensure the safety and wellbeing of staff and patients and also reviewed the effectiveness of the service on a regular basis.
20th December 2012 - During a routine inspection
Due to the nature of the service provided by the air ambulance of transporting time-critically injured or ill patients to specialist trauma hospitals, Great North Air Ambulance Service (GNAAS) cannot seek the views of patients using the service at the time. The service does follow up on patient progress with the hospitals concerned and receives many thank-you cards and messages from people and their families who have used the air ambulance. The website for the Great North Air Ambulance Service also shows how this service which is entirely funded from public donations, has helped many people receive high quality pre-hospital critical care. We found robust systems in place for control of infection and hygiene management as well as policies and procedures for this and the recruitment of staff.
6th December 2011 - During a routine inspection
Due to the nature of the service provided by the air ambulance of transporting time-critically injured or ill patients to specialist trauma hospitals, Great North Air Ambulance Service (GNAAS) cannot seek the views of patients using the service at the time. The service does follow up on patient progress with the hospitals concerned and receives many thank-you cards and messages from people and their families who have used the air ambulance. The website for the Great North Air Ambulance Service also shows how this service which is entirely funded from public donations, has helped many people receive high quality pre-hospital critical care.
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