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Greater Peterborough Network (Extended Hours Service), Peterborough.

Greater Peterborough Network (Extended Hours Service) in Peterborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th August 2017

Greater Peterborough Network (Extended Hours Service) is managed by Greater Peterborough Network Limited.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Service Provider:

    Greater Peterborough Network Limited

Important Dates:

    Last Inspection 2017-08-10
    Last Published 2017-08-10

Local Authority:

    Peterborough

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th June 2017 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Boroughbury Medical Centre (Extended Hours Service) on 29 June 2017. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for recording, reporting and learning from significant events.
  • Risks to patients were assessed and well managed.
  • Patients’ care needs were assessed and delivered in a timely way according to need.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge, and experience to deliver effective care and treatment. We noted that some staff employed on a sub-contractor basis were overdue refresher training.
  • There was a system in place that enabled staff to access and add information to the patient records.
  • The service managed patients’ care and treatment in a timely way.
  • Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
  • Information about service and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and most staff felt supported by management. However, some staff we spoke with did not always feel engaged with the senior management team. The service proactively sought feedback from staff and patients, which it acted on.
  • The service was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The system in place should ensure that all staff have received all training that is appropriate to their role in a timely manner.

  • Effective communication and engagement should be in place to ensure all staff are engaged with the senior management team.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1st January 1970 - During an annual regulatory review

We reviewed the information available to us about Greater Peterborough Network (Extended Hours Service) on 3 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

 

 

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