The service operates a Saturday clinic. As we visited the clinic during the week, there were no patients present. Therefore we reviewed satisfaction surveys, medical records and information related to complaints to identify people's views about the service.

Women were positive about their experiences at the service, and one stated “I’m very happy and satisfied with the service." We found evidence that consultants discussed risks and benefits of the procedure with women prior to treatment.

Consultants reviewed women's medical histories and took their needs into account. There were arrangements in place to deal with foreseeable emergencies. Infection control and cleanliness of the practice were maintained. Appropriate arrangements were in place to ensure staff were safe to work before they commenced employment. Systems were in place and actively used to monitor and improve the quality of the service.

People told us they found the service to be efficient and that staff were helpful. People's privacy and dignity were respected and maintained by staff at all stages of the service. Peoples needs were discussed and information was provided to people during their consultation to allow people to make informed choices about their treatment and understand the associated risks. People were able to choose and where their treatment was provided. Staff were qualified and trained to provide safe and appropriate care to people using the service. One person said "I felt comfortable they listen to you and give you time".

The service was provided in clean, warm, well equipped purpose built premises. Appropriate standards of cleanliness and hygiene were maintained to safely undertake examination procedures and minimise the risk of infection to people.

Records of peoples care were well documented and securely stored. The quality and safety of the service was continuously monitored by the provider through the use of audits and people's feedback.