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Care Services

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Greenacres Care Home, Crowle, Scunthorpe.

Greenacres Care Home in Crowle, Scunthorpe is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia and physical disabilities. The last inspection date here was 11th December 2019

Greenacres Care Home is managed by Worcester Garden Limited.

Contact Details:

    Address:
      Greenacres Care Home
      Fieldside
      Crowle
      Scunthorpe
      DN17 4HL
      United Kingdom
    Telephone:
      01724711661

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-11
    Last Published 2017-03-15

Local Authority:

    North Lincolnshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st January 2017 - During a routine inspection pdf icon

Greenacres Care Home is registered with the Care Quality Commission (CQC) to provide care and accommodation for a maximum of 39 older people who may be living with dementia. It is situated in a small village and is on bus routes to major nearby towns. The local village facilities and amenities are within walking distance.

At the last inspection on 21 October 2014 the service was rated Good. This inspection took place on 31 January 2017.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were protected from abuse. Staff had training in how to safeguard people from abuse and knew how to raise concerns. The building was well maintained and equipment was serviced. Effective medicine management and infection control was in place to help maintain people’s safety.

Staff were recruited safely and in sufficient numbers to ensure that people’s needs were met.

People had their needs assessed and care plans and risk assessments were developed. People’s care was personalised in line with their preferences and needs and their nutritional needs were met. Staff contacted health care professionals for advice and guidance to maintain people’s wellbeing.

Staff supported people to have maximum choice and control of their life and supported them in the least restrictive way possible. The policies and systems in place promoted this practice. Risks to people’s wellbeing were identified and staff promoted people’s independence, even if there were some risks attached to this.

We observed the staff were caring, people using the service and their relatives confirmed this with us. People’s privacy and dignity was respected and their personal records were held securely to maintain confidentiality.

Staff were provided with training, supervision and appraisals. This allowed the registered manager and staff the chance to discuss any performance issues or further training needs.

An effective quality assurance system was in place which helped to identify any shortfalls so they could be addressed. The registered provider and registered manager used this system to improve the service.

There was a complaints procedure in place. People who used the service and their relatives were aware of this. Issues raised were investigated and resolved.

21st October 2014 - During a routine inspection pdf icon

This inspection took place 12 October 2014 and was unannounced.

Greenacres Care Home is registered with the Care Quality Commission (CQC) to provide care and accommodation for a maximum of 39 older people who may be living with dementia. It is situated in a small village and is on bus routes to major nearby towns. The local village facilities and amenities are within walking distance.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were able to describe how they would keep people safe from harm and how to recognise abuse; they had received training in this area. Risk assessments had been completed which helped staff keep people safe by identifying areas they needed support with. This meant people who used the service were protected, as far as possible, for risk of harm.

People were protected by the registered provider’s recruitment procedure which ensured, as far as practicable, they were not exposed to staff who had been barred from working with vulnerable adults. This also checked staff had the right experience and qualifications to undertake the job. People were cared for by staff who were provided in enough numbers to meet their needs. We saw that medicines were handled safely and staff had received training

People were cared for by staff who had received training which was relevant to their role; this was updated annually or as required. Staff also received support and supervision from the registered manager to help them gain further qualifications and experience. This ensured people were cared for by staff who had the right training and experience.

People were supported to make informed choices and decisions which were in their best interest. Systems were in place to make sure people were protected and did not take any unnecessary risks. Staff had a good understanding of the principles of the Mental Capacity Act 2005 and the use of Deprivation of Liberty Safeguards.

People who used the service were provided with a wholesome and nutritious diet; people’s likes and dislikes were recorded so staff were aware of these. Staff monitored people’s weight and diet; involving health care professionals when required. This made sure people were receiving a balanced varied diet which was of their choosing and were supported to eat healthily.

People who used the service were supported by staff who were kind and caring. We saw positive relationships with the staff had been developed; staff understood their needs and how these should be met. People’s health needs were monitored and health care professionals were consulted with when required. This ensured people received the care and attention they needed.

People were involved in their care and staff respected their right to make choices. Staff could describe to us how they would maintain people’s dignity. People could make complaints and these were resolved as far as possible to complainant’s satisfaction.

People could have a say about how the service was run and the registered manager involved people in any changes. The registered manager undertook reviews of the service to make sure it was safe and up to date policies and procedures were in place.

13th December 2013 - During a routine inspection pdf icon

People knew they had a care plan and had been consulted about its content. People told us, “I know I have a care plan and I have been to meeting about my care.” A relative told us they had been involved in meetings about their family members care, they told us, “The home keep me well informed and I feel my wife’s safe here.”

There was information for staff to follow to ensure people were safe and received the correct care. People told us they were happy with the level of care received. Comments included “The girls are marvellous, they will do anything for you, you just have to ask” and “The staff are really kind and helpful.”

Medication was handled safely and staff had received training.

There were enough staff with the appropriate experience and training on duty to meet people’s needs.

People could have a say about how the home was run and the provider ensured the premises were safe and well maintained.

24th November 2012 - During a routine inspection pdf icon

We found that people who used the service were involved with their care and could influence the care they received. We also found that people could undertake activities inside and outside of the home if they wished and their rights and choices were respected. Comments included “I am free to go where I please.” Relatives told us people regularly go out and trips were organised outside of the home. One relative told us “This year they have been to the seaside and to the deep in Hull.”

We found that staff had access to information about how to meet the needs of the people who used the service and this was updated as people’s needs changed. Relatives told us they found the care staff very caring and were always warmly welcomed into the home.

We found that people were protected from abuse and staff had received training about how to identify and report any abuse they may witness or become aware of. People told us they felt safe at the home and would approach the manager if they had any concerns. Visiting family members also told us they felt confided their relative was safe and they could also approach the manager if they had any concerns.

We found that staff were recruited safely and all checks were carried out before staff started working at the home. This ensured people were not exposed to staff who should not be working with vulnerable adults.

We saw people had the opportunity to make complaints about the service and their complaints were acted on.

29th November 2011 - During a routine inspection pdf icon

As part of our inspection we spoke with a number of people who use the service. They spoke positively about the staff and care provided and told us that staff treated them with respect. Everyone we spoke with felt they were involved in their care and in making decisions about their treatment.

We received comments such as " Happy at the moment" and " As soon as they can they attend to my needs" and " I live comfortably here."

Everyone we spoke with told us that the food was good and a varied menu was available. They were happy with the standard of cleanliness in the home.

 

 

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