Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of

Greenwood and Sneinton Family Medical Centre on 12 October 2015. A breach of legal requirements was found in that certain single use medical items were not in date. A robust system was not in place for checking that all single use medical items, equipment and medicines were suitable to use. 

Overall the practice was rated as good with are services safe requiring improvement in view of the above. 

After the comprehensive inspection, the practice wrote to us to say what action they had, and were taking to meet the legal requirement in relation to the breach.

We undertook a focused inspection on 22 August 2016 to check that the provider had completed the required action, and now met the legal requirements. This report covers our findings in relation to the requirements. We visited the practice as part of this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Greenwood and Sneinton Family Medical Centre on our website at www.cqc.org.uk.

This inspection found that the provider had taken appropriate action to meet the legal requirements.

• The practice is rated as good for safe.
• The use of single use items, equipment and medicines had been reviewed to ensure sufficient supplies were available to meet patients needs. Items were regularly checked to ensure they were in date and appropriate to use. 

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​Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Greenwood and Sneinton Family Medical Centre on 10 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

• Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. However learning from incidents and significant events was not always shared with all appropriate members of staff in the practice.

• Risks to patients were assessed and well managed

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment on the same day. However, some patients commented that it was not always easy to get an appointment with their named GP.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. However the practice acknowledged that their patient participation group was too small and were trying to rectify this situation.

• The practice demonstrated good medicines management with regards to the storage and handling of vaccinations and emergency medicines. However we found one children’s medicine out of date and one other medicine which had not been stored in its original packaging. We also found several single use medical consumables which were out of date.

There were areas of practice where the provider needs to make improvements.

Importantly the provider must

• Ensure that all single use medical consumables and medicines in cupboards are checked regularlyto ensure they are in date

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice