The inspection took place 19 October 2017 and was unannounced. A further announced visit took place on 24 October 2017 to complete the inspection. Greenview Residential Home is registered to provide accommodation and support for up to eight people, any of whom could be living with dementia. The service does not provide nursing care. At the time of this visit there were six people living at Greenview and one person receiving regular day care at the service.

The service had a key role in the local community and the registered provider was actively involved in building support networks for people living with dementia.

People living at the service were content and were very happy to be there. Visitors described the service as very good or outstanding and all said they would recommend the Greenview to others. The service is described by all to be homely, safe and very caring. The service has had consistently good inspection reports.

Staff knew people very well. People were consulted about their care and support needs and were encouraged to voice their views and opinions. This meant people and their families felt empowered and valued. People living and working at Greenview liked and respected each other and interactions were kind and caring with some laughter. Staff were well trained, nurtured and appreciated which helped to ensure morale remained high and staff turnover remained lo

Medicines were safely managed and any changes in people's health or wellbeing were quickly identified and acted upon.

The service was well maintained and any risk to people's health or safety was assessed and action was taken as far as possible to minimise these identified risks.

There was an established registered manager in post who led by example. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and registered provider ensured they kept up to date with developments within the care sector and reviewed standards of practice at the home regularly. Their dedication and commitment to their roles was reflected in the home receiving an award for best care home in Hampshire in 2016.

During this inspection we spoke with six people who used the service or were relatives of people who used the service, two staff and with the owner.

People were happy with the service provided and we saw that staff interacted well with people in their care and talked positively about their work. People were, as far as they were able to do so, involved in making decisions about their care and support. People's needs were assessed and care was delivered in line with their care plans. One person told us “we are very happy with the care” and “we have no worries”.

There were policies and procedures in place to ensure that the safety and suitability of the premises was maintained, these were understood and followed by staff.

Staff were well supported by management and were provided with appropriate training to help them understand and meet the needs of the people who use the service. One person told us “They treat you as one of the family”.

There was an effective system in place to deal appropriately with comments and complaints made by people, or persons acting on their behalf. People living at the home had been given information about procedures to make comments and complaints and staff were trained to listen and act appropriately.

People told us that they were always treated with respect and dignity. They told us they were given choices about their daily life and that they were very involved in the local community. One person told us ''Everything is fine here” and another said of the staff, “They are really friendly and they put you at ease”.

People said that staff were always around when they needed them. They felt that their health and care needs were well supported however they were encouraged to maintain their independence as much as possible.

People told us that they felt safe in the home said and could speak with the manager or staff if they had any concerns.

The inspection took place 19 October 2017 and was unannounced. A further announced visit took place on 24 October 2017 to complete the inspection. Greenview Residential Home is registered to provide accommodation and support for up to eight people, any of whom could be living with dementia. The service does not provide nursing care. At the time of this visit there were six people living at Greenview and one person receiving regular day care at the service.

The service had a key role in the local community and the registered provider was actively involved in building support networks for people living with dementia.

People living at the service were content and were very happy to be there. Visitors described the service as very good or outstanding and all said they would recommend the Greenview to others. The service is described by all to be homely, safe and very caring. The service has had consistently good inspection reports.

Staff knew people very well. People were consulted about their care and support needs and were encouraged to voice their views and opinions. This meant people and their families felt empowered and valued. People living and working at Greenview liked and respected each other and interactions were kind and caring with some laughter. Staff were well trained, nurtured and appreciated which helped to ensure morale remained high and staff turnover remained lo

Medicines were safely managed and any changes in people's health or wellbeing were quickly identified and acted upon.

The service was well maintained and any risk to people's health or safety was assessed and action was taken as far as possible to minimise these identified risks.

There was an established registered manager in post who led by example. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and registered provider ensured they kept up to date with developments within the care sector and reviewed standards of practice at the home regularly. Their dedication and commitment to their roles was reflected in the home receiving an award for best care home in Hampshire in 2016.