When we visited Greyholme Dental suite we spoke to four patients, the dentist, a hygienist, a dental nurse and the receptionist. We found that patients were informed about their treatment options and that treatment plans had been provided to include the costs. Patients told us about the practice, "I feel satisfied and confident here", "the staff are respectful and friendly and greet me by name" and "nice personal feel here they make you feel welcome".

We looked at detailed treatment plans where patients' medical history had been regularly recorded, which meant that patients were protected from unsafe practice when their complete medical history was known. We observed that patients were spoken to with respect and consideration in the surgery. The practice was clean throughout and instruments were cleaned and sterilised effectively. Quality assurance audits had been completed and action taken when required. Patients' surveys results had been mainly positive.