People who used the service told us they understood the care and treatment choices available to them. They were provided with a written treatment plan outlining costs, risks and benefits and shown video animations of the prospective treatment.

We saw that patient care was continually assessed and documented. New patients were asked to complete a confidential medical history questionnaire which was updated at each visit. Any changes to medical condition were discussed before treatment commenced.

None of the people we spoke with expressed concern about the safety of the environment where care and treatment was delivered. One person commented ”I trust the dentist. I give him 10/10. I trust him to do a good job.”

We saw that there were systems in place to reduce the risk and spread of infection. We were shown an infection prevention “start of the day” checklist for the treatment room. This included disinfecting surfaces and units and checking dental instruments for their sterility expiration date.

None of the people we spoke with expressed concerns about the accuracy or confidentiality of patient records. One person told us, “Other family members also use the surgery but I know the dentist would never discuss my treatment. I appreciate that.”