During our visit to the Greytown Dental Practice we met with two of the practice dentists who were the proprietor and the registered manager, and four members of staff. We were not able to speak directly to the dentists patients at the time of the visit. We obtained the views of five patients by phone following the visit. We looked at treatment records for three patients.

All the patients we spoke with had been with the practice for many years. One person we spoke with said “I have been coming to this practice for many years, long before the current dentists came”. Patients we spoke with told us they were given enough information to make a decision. One person said “the dentists explain everything I can look at a video of the treatment”. We saw the receptionists greeting patients in a warm, friendly and professional manner. Patients told us that “the staff are always cheerful and polite”.

We looked at treatment plans which evidenced that patients were being given a range of options and were given time to consider these options prior to commencing their treatment.

We saw that all areas of the practice were very clean on the day of our visit. Patients we spoke with told us “it’s spotless” another said “everything seems very clean”.

Staff we spoke with told us “I like working here everyone supports each other” another told us “the dentists keep us up to date with information and training”.

The practice gained feedback from patients who used the service verbally, by questionnaire and patients could also comment anonymously by suggestion box.