The dental practice had approximately 2,000 patients at the time of our inspection in November 2012.

We spoke with two National Health Service (NHS) patients. Both patients said that they were very happy with their dental treatment. They also said that they had both been attending the surgery for several years. One patient told us: “The dentist is excellent and I’m very happy with my dental treatment.” A second patient said: “They always explain my treatment, and I am able to ask questions if I’m not sure.”

The patients said that they were made aware of the cost of any treatment before it started. They also said that the dentist always explained the options available including the costs.

The patients spoke very positively about the care and treatment that they had received during their time as patients. One patient said: “The dentist is very caring, and the staff are lovely. I brought my elderly mother here recently, and she described the dentist as: ‘absolutely brilliant.’ The level access and being able to park outside was really good for her, and it really boosted her confidence to have such a positive experience.” A second patient said: “I am perfectly happy they meet all of my dental needs.”