The practice had records for each patient’s care. These were kept on a computer data base and included treatment plans, medical histories and details of all treatment received.

People we spoke with told us they were happy with the treatment they received from the dentists at the practice.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. There was an up to date safeguarding policy in place and it contained a clear procedure for staff to follow and details of agencies to contact if abuse was suspected.

There were effective systems in place to reduce the risk and spread of infection.The practice had an infection control policy in place and all staff we spoke with were able to tell us the main areas it covered.

Staff we spoke to told us they felt well supported in their work. The manager told us they have practice meetings on a monthly basis where they discussed workload, policies and procedures, infection control and clinical concerns.

People who use the service or their representatives were asked for their views about their care and treatment and they were acted on. The practice manager told us that all patients were asked to complete a satisfaction survey after they had their treatment.