The practice’s own survey and the NHS 'Vital Signs at a Glance' survey both showed good satisfaction rates for patients using the practice. For example improvement had been noted around patient recall times. This demonstrated that the quality of the provider’s service was monitored and that the views of patients were sought to identify areas for improvement.

Patients we spoke with on the day of the inspection told us they were satisfied with their care and treatment at the practice. One patient stated ‘’it has been brilliant’’. Two of the patients said that they had sufficient time to discuss their issues, treatment options and felt the risks and benefits of treatment were explained well. One patient said that the aftercare was ‘’very good’’.

There were effective systems in place to reduce the risk and spread of infection. On the day of the inspection the practice was clean and well maintained. One patient told us the practice was ‘‘very clean, always clean’’.

Staff we spoke with said they felt supported by the manager and were able to discuss patient cases when needed. Team meetings were also held and staff said they were able to raise any issues related to their clinical duties or around training needs. Staff told us that they had received informal appraisals and some staff were being supported to obtain further qualifications. However we found that the appraisals were not being formally documented in staff files and the manager confirmed this.