Grove House Practice in High Street, Runcorn is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th November 2015
Grove House Practice is managed by Grove House Practice.
Contact Details:
Address:
Grove House Practice St Paul's Health Centre High Street Runcorn WA7 1AB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Grove House Practice on 29 September 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. The practice leads on safeguarding were able to show us examples of interventions that had resulted in enhanced safety measures being put in place for those patients who were deemed to be vulnerable. This had sometimes involved GPs challenging decisions of safeguarding boards, when further local knowledge indicated some decisions would need to be reviewed immediately to safeguard the most vulnerable patients.
The practice used innovative and proactive methods to improve patient outcomes. We saw that the practice used Met Office forecasts for example, for cold weather warnings, to plan for and meet increased needs of those patients with long term conditions. The practice had recently started to trial e-consulting where patients would email the practice with their symptoms and GPs would respond on the day.
Patients said they were treated with compassion, dignity and respect. We saw how the practice dealt compassionately with patients and did all they could to assist in the support of carers and family members.
The practice staff and clinicians held regular focussed meetings to ensure that care was ‘joined up’ and that it continued to meet the changing needs of more complex patients.
The practice made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG). For example, the practice used ‘positive action’ in recruitment to secure the services of a permanent male practice nurse to help increase engagement with male patients of all ages. The flu season clinics were being used to raise awareness of other men’s health issues, for example prostate health.
The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.
The practice had worked extensively with specialist providers outside the area to ensure they supported a very high level of care to younger patients with high dependency and complex needs. We saw how the practice supported families of these patients by being accessible at all times. This was achieved by using a buddy system amongst the GP partners, which meant the patient and their families would see one of two GPs who were familiar with the patients and families needs.
We reviewed the information available to us about Grove House Practice on 22 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.