People who used the service understood the care and treatment choices available to them. Comments made by person who had attended the service included, "I saw a kind lady who explained about undressing. From then on I saw a chap who told me how I needed to lie still and made sure I was comfortable, and explained about the noise." (referring to the scanner machine) Another person said, I had information about the procedure, very informative." When asked whether they were treated with dignity and respect, people replied with comments such as, "Absolutely" and "Very much so."

We saw effective referral systems in place and people told us they were referred to the service from their general practitioner and the hospital. We saw arrangements in place for communicating results to the referring person and people told us they expected to get the results of their investigation in due course.

People told us the environment was "Clean and well laid out" and "Accessible." We saw that the diagnostic procedures were carried out in a location that was designed and maintained to ensure peoples safety.

There were suitable arrangements in place to provide staff with the relevant skills and experience. A person told us they had, "No worries regarding the skills and experience of staff."

The service had an effective complaints process and took account of feedback in order to improve the experiences of people attending the location.

Although there were a number of people in the waiting room we did not capture their views as they were waiting to go for an MRI or CT scan, so we did not want to cause them any additional anxiety. We did, however, speak with several people on the telephone following our visit. Each person was complimentary about the service they received and praised the efficiency and professionalism of all staff working at the service.