Gwen Walford House, Hereford.Gwen Walford House in Hereford is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, diagnostic and screening procedures, physical disabilities, sensory impairments and treatment of disease, disorder or injury. The last inspection date here was 26th March 2020 Contact Details:
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27th July 2017 - During a routine inspection
This was an unannounced inspection carried out on the 27 July 2017. Gwen Walford House provides accommodation, nursing and personal care to a maximum of 30 people. At the time of our inspection there were 23 people living at the home. There was no registered manager in post at the time of our inspection. A new manager had been appointed by the provider, who confirmed to us they had applied to register with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service had not been previously inspected under this provider. People were supported by staff who knew how to keep them safe. Staff knew what abuse was and how to respond if they suspected abuse. People's risks were assessed and action taken to minimise such risks. Staff were aware of the action they needed to take in the event of an accident or incident occurring. There were enough staff to meet people’s needs and keep people safe. People received their medicines in a safe and timely manner. Staff had training and support to meet people’s needs effectively. Staff understood the principles of the mental capacity act and the importance of ensuring people were able to make choices and consent to their care. People had the support they needed with eating and drinking and had access to health professionals when required. People were supported by staff that were kind, caring and compassionate. Staff respected people's privacy and dignity. Services were tailored to people’s individual needs and wishes. There was a system in place to capture and respond to complaints and feedback. There was an open and inclusive culture where people were actively involved in running their home. People were positive about the care they received and felt listened to. Staff consistently told us they felt valued and supported by the new management team at the home.
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