During our inspection, we spoke with several patients who were attending their appointments. They were complimentary about the care and treatment they received.

One patient said, “The dentist is extremely good. The service is as good as it could be. The staff are caring and helpful.” This was echoed by another patient who said, “The dentist is absolutely brilliant. All the staff are very good and polite. I wouldn’t go anywhere else.”

Five people we spoke with confirmed that their course of treatment and the costs involved had been explained to them. A patient said, “I am happy with the treatment The dentist explains the treatment options and the costs involved. When I am happy with the planned treatment, I sign the treatment plan.”

We found that the staff were polite and welcoming. They responded positively to patients’ questions. One patient told us, “The service is satisfactory. The staff are always pleasant. They are very good at reminding me of my appointment. I am happy coming here.”

Staff had knowledge of the safeguarding procedures for the protection of vulnerable adults and children.

The practice had a quality monitoring system in place. The decontamination process for dental instruments was in accordance with the guidelines, issued by the Department of Health. The service followed the hygiene code of practice on the prevention and control of infection, also issued by the Department of Health.