Haldon House Surgery in Exmouth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th August 2017
Haldon House Surgery is managed by Haldon House Surgery.
Contact Details:
Address:
Haldon House Surgery 37-41 Imperial Road Exmouth EX8 1DQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Haldon House Surgery on 11 July 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The practice had an active patient participation group which had supported the practice in obtaining and acting upon patient feedback, for example in raising patient awareness about the practice website, social media pages and online services available such as appointments and prescriptions.
The practice nursing team worked with other local practices to visit local care homes to administer flu and shingles vaccinations and carry out annual health checks.
The practice offered a cryotherapy service (used to treat a variety of benign and malignant tissue damage, medically called lesions), a full contraception service, home blood pressure monitoring, acupuncture, an orthotic service for shoe insoles and support strapping and complex catheter care.
We saw one area of outstanding practice:
The practice supported homeless patients by providing them with a pack containing a sleeping bag, underwear, toothbrush and toothpaste, wet wipes and a map of local services such as food banks to ensure their basic needs were supported.
We identified an area of practice where the provider should make improvements:
The provider should review its procedures following fridge failures in line with Public Health England’s protocol for storing vaccines to ensure prompt action is taken.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Haldon House Surgery on 11 July 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The practice had an active patient participation group which had supported the practice in obtaining and acting upon patient feedback, for example in raising patient awareness about the practice website, social media pages and online services available such as appointments and prescriptions.
The practice nursing team worked with other local practices to visit local care homes to administer flu and shingles vaccinations and carry out annual health checks.
The practice offered a cryotherapy service (used to treat a variety of benign and malignant tissue damage, medically called lesions), a full contraception service, home blood pressure monitoring, acupuncture, an orthotic service for shoe insoles and support strapping and complex catheter care.
We saw one area of outstanding practice:
The practice supported homeless patients by providing them with a pack containing a sleeping bag, underwear, toothbrush and toothpaste, wet wipes and a map of local services such as food banks to ensure their basic needs were supported.
We identified an area of practice where the provider should make improvements:
The provider should review its procedures following fridge failures in line with Public Health England’s protocol for storing vaccines to ensure prompt action is taken.
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