Hall & Smith Dental Practice, Kendal.Hall & Smith Dental Practice in Kendal is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th February 2017 Contact Details:
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15th December 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 15 December 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The dental practice is located in a converted Victorian building and provides predominantly NHS treatment to patients of all ages. There are six treatment rooms, a consulting room, a decontamination room for sterilising dental instruments, a staff room/kitchen and two general offices. Access for wheelchair users or pushchairs is possible from the ground floor entrance, which lead into the spacious reception and waiting area. Street car parking is available close to the practice.
The practice is open Monday to Thursday 08.45 -17.15, Friday 08.45 -16. 00. The practice did not open at weekends.
The dental team is comprised of five dentists, a practice manager, eleven dental nurses of whom two are trainees, three dental hygienists, one dental therapist, and three receptionists.
The practice provides general dentistry. One of the dentists is involved in the local mountain rescue team and two dentists work for the NHS emergency dental team.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We reviewed ten CQC comment cards on the day of our visit; patients were extremely positive about the staff and standard of care provided by the practice. Patients commented they felt involved in all aspects of their care and found the staff to be helpful, respectful, friendly and were treated in a clean and tidy environment. Two staff had completed the comments cards and both commented that it was a very good practice to work for and that they felt supported.
Our key findings were:
There were areas where the provider could make improvements and should:
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