Hallam Homecare Services Ltd is a domiciliary care agency registered to provide personal care. The agency provides support with personal care and domestic tasks. The agency office is based in Sheffield and support is currently provided to people living in their own homes in the Sheffield area. At the time of the inspection one person was receiving a service.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Hallam Homecare Services Ltd was registered with CQC in October 2017. The registered manager told us the service started supporting people in December 2017.This was the service’s first inspection.

At this inspection we found the registered provider was in breach of one regulation.

The person who used the service told us they felt safe. At the time of the inspection there were no recorded safeguarding concerns. The management team knew how to identify and report suspected abuse and had clear systems in place which ensured safety and legal standards were met. Systems were in place to manage medicines in a safe way.

Feedback obtained during the inspection showed people received appropriate care and support. However, we found areas of risk which were not effectively managed or mitigated against, such as not always completing a relevant risk assessment when a risk had been identified.

The person who used the service said staff were well-trained and on-time for care calls. Staff told us they felt supported by the management team. However, we saw the registered provider was not following their own supervision policy. Feedback showed support was provided by the same staff which promoted good continuity of care. The management team were exceptionally caring and we saw clear evidence they listened to people and staff. We saw care records contained limited details about special dietary requirements and food and drink preferences.

We saw evidence of a collaborative approach to planning people’s care and support. The person who received a service told us they were provided with a copy of their care plans which was reflective of their needs. We saw the service had received no complaints since they began operating. At the time of our inspection, the service was not supporting anyone who required end of life care.

During the inspection we received very positive feedback about the service. They said the service was well-run and the management team were approachable and friendly. We found the registered provider had some systems in place to evaluate and improve the quality and safety of the services provided. However, they were not always sufficiently robust and had not identified some shortfalls in the service highlighted in the body of the report.