We spoke with three patients via the telephone to gain their views about the service. They all told us they were “Very happy” with the service provided and overall they were positive about their experiences at Halton Lodge dental surgery. Patients collectively told us they were very happy with the staff and they all knew the names of the dentist and staff and felt the service they received was very good. One person told us, “The dentists manner is superb” and another patient told us “I’ve known the staff here for years it’s a relaxed atmosphere were we can have a laugh and a joke.”

Patients were given various information about their treatment and knew what to expect. Patients told us they could ask any questions about their care and treatment. Everyone stated they were always consulted and they gave full consent about their treatment and check ups and were made aware of their costs.

The treatment room offered privacy to patients' with blinds provided to the window. Staff and patients told us the treatment room door was always kept shut which helped maintained people’s privacy and dignity.

Staff had worked at the service for several years which offered a lot of stability for patients in seeing the same staff during their appointments. Staff said they liked working at the surgery and they felt they had a good supportive team to work with. Staff told us it was a “Small friendly practice that’s not too big and we have a good boss.”