Hampstead Orthodontic Practice, Constantine Road, London.Hampstead Orthodontic Practice in Constantine Road, London is a Dentist specialising in the provision of services relating to caring for children (0 - 18yrs), diagnostic and screening procedures and treatment of disease, disorder or injury. The last inspection date here was 11th April 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th March 2014 - During an inspection to make sure that the improvements required had been made
This report is a follow up to our report published in August 2013. We had inspected this provider on 28 June 2013, when we noted some issues which we judged had a minor impact on people using the service. These related to standards regarding fees and requirements relating to workers. The provider did not ensure that people who use the service were provided with information on how much they have to pay and what they were paying for. We also noted that people were not treated by, suitably qualified, skilled and experienced staff because the provider did not follow their recruitment and selection procedure. We set compliance actions requiring the provider to take steps to comply with Regulations 19 and 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. We made a further visit on 10 March 2014 to check on the action the provider had taken to meet the requirements of the regulations. We found that the provider had taken appropriate and sufficient action to comply with the regulations.
28th June 2013 - During a routine inspection
Most of the patients seen at the Hampstead Orthodontic Practice received private treatment with less than fifth being treated under NHS. Three orthodontists working at the practice treated both adults and children older than six. Patients told us that the treatment offered was effective and that their rights were protected. One person said that “they [the provider] are able to offer appointments when I need and are very flexible.” Dentists described various treatments in a way that patients could understand. The provider did not always provide patients with accurate information regarding the cost of the treatment prior to the treatment commencing. The practice appeared hygienic and well organised. The provider had suitable protocols in place for managing risks related to cross infection. Patients told us that staff were professional and knowledgeable. One person said that they were “friendly and accommodating, they have moved appointments around to see me.” We found that they were suitably qualified and record of their training was kept. Clinical staff held appropriate registrations with the General Dental Council. The provider did not follow their recruitment and selection policy properly. The provider did not demonstrate that pre-employment checks were carried out on staff who worked at the practice. The provider had systems in place to deal with complaints. Patients’ comments and complaints were listened to and acted on effectively.
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