Hampsteads, 48 High Street, Northallerton.Hampsteads in 48 High Street, Northallerton is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th February 2019 Contact Details:
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24th January 2019 - During a routine inspection
We carried out this announced inspection on 24 January 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Hampsteads is based in the Northallerton and provides private and NHS treatment to adults and children.
There is access for people who use wheelchairs and those with pushchairs. There is a car park to the rear of the building and off-street parking spaces are available outside the practice. Local transport facilities are nearby.
The dental team includes one dentist, one dental nurse, two dental hygiene therapists, a practice manager and receptionist. The practice has two treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection, we collected 50 CQC comment cards filled in by patients.
During the inspection we spoke with the principal dentist, dental nurse, receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday 8.45am – 7pm, Tuesday, Wednesday and Thursday 8.45am- 5.30pm, Friday 9am - 4.30pm
Our key findings were:
There were areas where the provider could make improvements. They should:
26th November 2013 - During a routine inspection
We talked to patients who used the service and they told us they were happy with the quality of dental treatment offered. People said they felt they were involved in decisions about their treatment. Comments included "I am told what to expect whenever I have any treatment. Everything is always explained fully every last detail”. And “I was given plenty of time to come to a decision about which treatment option to take. I wasn't rushed at all." We saw evidence that procedures were in place to ensure that people's health and safety was safeguarded. Records showed audits had been completed that ensured the practice was clean and infection control procedures had been followed. We found the premises clean and the surgeries and building was well maintained. We saw that staff were trained and there was evidence recorded in staff files of ongoing professional development. A complaints procedure was in place should patients wish to raise any concerns. All staff said they welcomed feedback on the service that was provided.
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