We spoke privately with five people who were attending the practice for check ups or treatment. All five people told us that they were "more than satisfied" with all aspects of the service. They told us that staff were "very friendly and professional." One person said, "I've been coming here for years and now I bring my children because I trust they will do what is best for them." Another person said, "all the staff are very good, I have no complaints."

All five people that we spoke with said that they felt safe in the care of the dentists. They said that all members of the staff team acted in a professional manner. One person said, "the dentist is really good at explaining my treatment to me. I've always been scared of the dentist but now I come here I'm not scared at all. The dentist has so much patience with me."

Everyone commented on the cleanliness of the practice. People said they regularly saw staff making sure that the surgery was clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.

Staff that we spoke with said they were very well supported by the registered manager to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provided.