Hannahwood Mews is a care home providing accommodation and support to young adults with significant physical disabilities and associated sensory, communication and learning difficulties. People who lived in the home required substantial nursing care and were highly depended on staff support.

The service is registered to provide support with accommodation and nursing care for a maximum of 14 people. Hannahwood Mews is located on the same site as Dame Hannah Rogers’ school and is run by the Dame Hannah Rogers Trust which is a charity organisation supporting children and adults with physical and learning disabilities.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service was registered in March 2015 and this was its first inspection.

This inspection took place on 17 March 2017 and was unannounced. At the time of our inspection there were 8 people living in Hannahwood Mews. The service met people’s different needs by offering full time nursing care and temporary respite care. People using the services had a range of needs. All the young adults who were living at Hannahwood Mews at the time of our inspection had learning disabilities and highly complex physical disabilities and healthcare needs. People living at the service were widely referred to by relatives, staff and the registered manager as ‘young adults’ and we have therefore used this on a number of occasions through the report.

Some comments made by relatives included “It is as caring as any residential establishment can be. All the staff are respectful towards [name of person] and his needs and all care is carried out with his needs and privacy in mind. The staff seem to know when [name of person] needs his own space or when he needs some extra care and this is provided” and “The service in the Mews is well run, caring and above all safe.”

Strong values underpinned the work carried out at Hannahwood Transition. The Trust’s mission statement was “Our mission is to empower, advocate and enrich the lives of children and adults with disabilities”. Their core values included “Providing education, training, advocacy, work opportunities, care and other support services for children, young people and adults in needs, their families, carers and associated professionals”.

The service achieved these values through the constant striving for excellence and improvement, through continually seeking people’s views and enabling people to have happy lives filled with activities and the promoting of skills development. The service had cultivated a warm, welcoming and inclusive culture where people and staff felt encouraged to express themselves and share their views. All levels of staff focussed on delivering a clear vision of working alongside people to enrich their lives.

The Trust worked hard to create strong links with the local community in order to increase awareness and integration. The Trust held strong values relating to providing people with disabilities with as many opportunities as possible in order to improve their lives. Every relative and healthcare professional we spoke with told us how impressed they were with the caring nature of the staff and their attitudes. They all spoke of the staff with high admiration and praised them for the caring ways in which they supported people. Staff told us that being caring and kind was a fundamental requirement of their job and was their focus. During our inspection we saw positive and caring interactions between people and staff. Staff knew people’s needs, preferences, likes and dislikes and spoke about people with respect and admiration.

The Trust and Hannahwood Mews worked hard to ensure people