Harland and Dear, Stoneleigh.Harland and Dear in Stoneleigh is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th May 2013 Contact Details:
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15th April 2013 - During a routine inspection
We spoke with eight patients who used the service and four members of staff. One patient told us “they have given me my confidence back.” Another patient said “I trust the place.” One member of staff that we spoke with told us that the practice was “a nice practice to work for.” The feedback we had from patients was very positive. We were told that the patients were given choices and treatment was explained. One patient told us “they always have time for the patients.” The patients we spoke with said that they were always asked for consent before treatment commenced. We found that the practice had the necessary arrangements in place to ensure that equipment was suitable and safe for the people who used the service and that there were procedures in place in the case of an emergency. We looked at staff files and found that the practice had recruitment processes in place. One member of staff told us “I think the practice is run well” and “everyone seems happy.” The practice had systems in place to record complaints and a process to resolve any problems.
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