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Care Services

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Harrison Park, Orchard Park, Hull.

Harrison Park in Orchard Park, Hull is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 6th December 2019

Harrison Park is managed by Hales Group Limited who are also responsible for 19 other locations

Contact Details:

    Address:
      Harrison Park
      Hall Road
      Orchard Park
      Hull
      HU6 8AT
      United Kingdom
    Telephone:
      01482231770

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-12-06
    Last Published 2018-10-25

Local Authority:

    Kingston upon Hull, City of

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

24th July 2018 - During a routine inspection pdf icon

The inspection took place on 24 July 2018 and was announced. This was the first inspection since Harrison Park was registered with the Care Quality Commission (CQC) in July 2017. We gave the provider, Hales Group Limited, 17 hours’ notice of our inspection. This was because the location provided a domiciliary care service and we needed to be sure the registered manager and staff would be available to support the inspection process.

Harrison Park provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. The CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

There are 65 individual flats in Harrison Park. Not everyone living there receives a regulated activity. The CQC only inspects the service being received by people provided with ‘personal care’, for example, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of the inspection, 37 people were receiving the regulated activity of personal care from Hales Group Limited. Most were older people who had a range of needs, which included physical difficulties and those people who were living with dementia. Some people had communication needs and some had a learning disability.

The service had a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Act 2008 and associated regulations about how the service is run.

During this inspection, we identified shortfalls in relation to medicines management, gaps in recording and quality monitoring of the service. These issues were breaches of Regulation 12 (Safe handling of medicines) and Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.

We found people had not always received their medicines as prescribed. There had been a number of errors with medicines management and staff received additional training and competency checks, however, the errors had persisted. This meant people remained at risk of harm as the provider could not be assured people were receiving their medicines in line with the prescribing instructions. The provider was monitoring medicines management closely and there had been a reduction in errors.

The quality monitoring system and audits had identified the medicines errors but how this was managed could be improved to ensure improvements were sustained. There were some gaps in records such as medication administration records and food and fluid monitoring charts.

Staff received training in how to safeguard people from the risk of harm and abuse; they knew what action to take if they had concerns. People had risk assessments in place to guide staff in how to minimise risk without restricting people’s choices. Some of the risk assessments were very detailed, whilst others could include more information and guidance for care staff. The registered manager told us they would address this.

Staff supported people to maintain their health and nutritional needs. They contacted health professionals and emergency services when required and let relatives know to keep them informed. Health professionals said contact with them could, on some occasions, be timelier. This was mentioned to the registered manager to discuss with staff. Some people had support from staff to prepare meals and complete food shopping.

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