Harrow Road GP Practice, Triangle House Health Centre, Leytonstone, London.
Harrow Road GP Practice, Triangle House Health Centre in Leytonstone, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th August 2017
Harrow Road GP Practice, Triangle House Health Centre is managed by Harrow Road GP Practice.
Contact Details:
Address:
Harrow Road GP Practice, Triangle House Health Centre 2-8 Harrow Road Leytonstone London E11 3QF United Kingdom
Telephone:
02030787770
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-08-04
Last Published
2017-08-04
Local Authority:
Waltham Forest
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Harrow Road GP Practice on 5 May 2016. The practice was rated as requires improvement for providing safe, effective and well-led services, good for providing caring and responsive services and an overall rating of requires improvement. The full comprehensive report of the 5 May 2016 inspection can be found by selecting the ‘all reports’ link for on our website at www.cqc.org.uk.
This inspection was carried out to check that action had been taken to comply with legal requirements, ensure improvements had been made and to review the practice's ratings. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had taken action to improve how it identified, reported and investigated serious incidents. There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had addressed concerns around the management of risks to patient safety and had clearly defined and embedded systems to minimise risks to patient safety.
There were up to date policies to support and guide staff in the provision of regulated activities including those for medicines management and repeat prescribing.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Staff had received appropriate training in basic life support, fire safety awareness, information governance and infection prevention and control and had had a recent annual appraisal.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Continue to review how eligible patients are encouraged to participate in the health screening programmes with a view to reducing exception reporting rates.
Continue to review how childhood immunisations are delivered to bring about improvements in uptake rates.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Harrow Road GP Practice on 5 May 2016. The practice was rated as requires improvement for providing safe, effective and well-led services, good for providing caring and responsive services and an overall rating of requires improvement. The full comprehensive report of the 5 May 2016 inspection can be found by selecting the ‘all reports’ link for on our website at www.cqc.org.uk.
This inspection was carried out to check that action had been taken to comply with legal requirements, ensure improvements had been made and to review the practice's ratings. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had taken action to improve how it identified, reported and investigated serious incidents. There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had addressed concerns around the management of risks to patient safety and had clearly defined and embedded systems to minimise risks to patient safety.
There were up to date policies to support and guide staff in the provision of regulated activities including those for medicines management and repeat prescribing.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Staff had received appropriate training in basic life support, fire safety awareness, information governance and infection prevention and control and had had a recent annual appraisal.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Continue to review how eligible patients are encouraged to participate in the health screening programmes with a view to reducing exception reporting rates.
Continue to review how childhood immunisations are delivered to bring about improvements in uptake rates.
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