The service was on the ground floor with disabled access via a moveable ramp. There were three surgeries, a reception area, a sterilising room, an x-ray room, a toilet and a staff room. All areas were visibly clean and well equipped. The practice carried out a wide range of private dental treatments. On the day of our inspection there were one dentist and two nurses working at the practice. We spoke with one person that used the service who told us “I am happy coming here; it is nice and clean. I have never had any problems. I would recommend the practice”. We also looked at feedback forms completed by another fourteen people in January 2014, and all comments made were positive about the service.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes as evidenced in the patient records we looked at. We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare and the premises was appropriate and safe, and that the required safety procedures were in place. The service had robust procedures in place for staff recruitment and support and the provider had an effective quality assurance system in place so that people's feedback on the service was listened to and acted upon.