We spoke with patients who used the service following our visit. They were all happy with the treatment they received. One person told us their dentist was "fantastic” and as soon as they sit in the chair they “feel confident”. Another said "I can’t fault it at all" and the dentists are always willing to provide treatment in an emergency.

The service had a named lead and deputy lead for the implementation of procedures in respect of the protection of vulnerable adults and children known as safeguarding. We asked a patient if they felt safe when they used the service and they said "very".

There were effective systems in place to reduce the risk and spread of infection. We saw the service had numerous policies on infection control in line with recognised dental practice guidance. Staff we spoke with demonstrated their knowledge and understanding on the action they would take to reduce the risks associated with infection control. People told us they thought the service was "spotless".

We found the provider had followed effective recruitment and selection practices although not all background checks had been completed before staff commenced their employment.

We found the provider actively sought the views and comments of people who used the service and staff to improve the service provided.