As part of our inspection we spoke with four patients. Patients were complimentary about the staff and practice. One patient said "It’s a fantastic practice; they are really good people – everyone from the receptionists to the nurses to the dentists. Everyone is always so nice”.

Patients who used the service were given appropriate information and support regarding their care and treatment.

We reviewed the care records for five patients and saw that records included details of each patient's medical history. We saw that these were verbally checked by the Registered Dentists at each treatment visit and any changes recorded in the patient’s records. We also saw that the Registered Dentists completed and recorded a full oral examination before proceeding with any treatment.

We saw documents which confirmed that all professionally practicing staff employed by the service held relevant current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the provider held checks with the disclosure and barring service (DBS) for all staff.

The provider was not able to demonstrate that they had suitable arrangements in place to reduce the risks of exposure to legionella.

Patients and their representatives were asked for their views about their care and treatment. We saw that this was done through a comments box and a yearly survey. Comments included “Friendly, helpful and good knowledgeable staff” and “I feel comfortable with my dentist and always feel comfortable during my treatment”.