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Care Services

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Hastings Medical Practice and Walk-In Centre, Hastings.

Hastings Medical Practice and Walk-In Centre in Hastings is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 21st October 2016

Hastings Medical Practice and Walk-In Centre is managed by Integrated Care 24 Limited who are also responsible for 9 other locations

Contact Details:

    Address:
      Hastings Medical Practice and Walk-In Centre
      Station Approach
      Hastings
      TN34 1BA
      United Kingdom
    Telephone:
      01424884410
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-10-21
    Last Published 2016-10-21

Local Authority:

    East Sussex

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th July 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hastings Medical Practice and Walk-In Centre on 27 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • The practice provided both general practice services with a list of patients registered to the practice and also a GP led walk in service open to unregistered as well as registered patients.

  • Patients registered with the practice said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice was open from 8am to 8pm and saw all patients that presented during that time.

  • The practice saw 98% to 99% of patients using the walk in service within two hours.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

To ensure that maximum and minimum fridge temperatures are recorded and reviewed on a daily basis.

To review systems for recording of carers to ensure that all patients who wish to identify themselves as carers have this documented.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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